Terms & Conditions

Sweet Sensations Online Terms & Conditions

Nut Allergies

 

Please note that some of the sweets&Candy And Grocery Products  we sell are made in factories that use nuts or nut oilsor are made along side sweets etc that contain nuts. Sweet Sensations On-Line can not be held responsible for any issues resulting from food allergies.

 

 

Contact Information/Opening Hours

You can contact us by Email at sweetsensationsonline.co.uk , The fastest way to contact Sweet Sensations is by our using our Contact Us Form on our website.

 

Payment Methods

We currently use a 100% secure Credit and Debit card payment processor, for your safety and convenience. This service also allows you to pay for your order by PayPal. You can also pay using your Credit card or Debit card by telephoning the store. 

Sweet Sensations Online is now participating in Verified by Visa and MasterCard SecureCode for added online payment security. These services are offered by Visa and MasterCard, in association with the bank that has issued your credit / debit card. It is aimed at protecting your details when shopping online by ensuring your card is not being used by someone else and is becoming a standard across all shopping websites

Shipping

 

Orders placed on the website are usually dispatched within 3-5 Working days however your order may take up to 10 days at busy periods or if your order is particularly large or heavy. We will contact you directly should any problems or stock availability issues occur with your order. Your order will be delivered by the Royal Mail. 

Our Mainland UK shipping charges for all UK orders under £50 the delivery charge is £4.95. Orders over £50.00 are posted *FREE to the Mainland UK. (*Limited time promotion for the Mainland UK only)

If your goods cannot be delivered for any reason and are returned to www.sweetsensationsonline.co.uk, the cost of the goods will be refunded in full less a £10.00 charge to cover postage, packing and administration at our discretion

If an order is returned as a result of a customer not collecting it from their local sorting office customers will be charged a shipping fee of £4.95 for us to redispatch the order.

 

Damages/Shorts

The purchaser is bound to inspect the condition of the packaging of the goods upon delivery. In the event that an order is received and there is a discrepancy as to a missing item, a claim must be submitted within one week, (7 days) of physical receipt. In the event that a product is received in unusable condition, for reasons other than extremes of temperature, a claim must be submitted within 1 week, (7 days), after physical receipt of merchandise. Please note that we do our best to pack your order in such a way that damage should not occur in transit. In the event that your item has been damaged we will do our best to remedy the situation, however certain items such as Cookies and Potato chips are a high risk item and cannot be changed/refunded due to damage in transit by a external courier company over which we have no control.

 Should your item arrive damaged please do not dispose of the item before contacting us, as we may require photographic proof of any damage in order to make a claim for the damages! 

Returns

In the unlikely event that you may wish to return any product our terms are that We will refund the cost of all merchandise received in unopened and undamaged condition, however, we will not refund the cost of shipping unless agreed otherwise. Sorry, no returns are accepted without prior approval and no returns after 7 days of receipt. All returned merchandise must be shipped by the customer and this postage cost is not refundable unless agreed otherwise. Due to health regulations, we are not able to accept any food based merchandise where original packaging is not fully intact.

VAT

We are obliged to show the VAT, (Value Added Tax, currently 20%), figure on applicable products when you checkout. This VAT is already incorporated into the price of your item. You will notice that when you check out you will be quoted the price of the item with and without VAT as applicable. This is shown separately for our accounting use only. 

You will not be charged any additional VAT on any item in your shopping basket. Any VAT figure has already been included in your items price!

Country of Origin

The majority of the products that we sell are manufactured in the USA,Canada and the UK. You will find, however, that some items may not originate from these countries. 

Genetically Modified Organisms (GMO's)

In light of recent media interest in Genetically Modified Foods, our suppliers have contacted their suppliers and manufacturers in the USA to confirm the current status. 

To date, replies received would indicate that that the matter is very much in hand, with most of the manufacturers being fully aware of the situation, and any GMO Maize and/or Soya ingredients are being withdrawn from future production if and where necessary. 

However, due to scientific research on cross-pollination, it is almost impossible to guarantee that all products are free from GMO's.

Our suppliers are aware of EU Regulation 11396/98 and are currently in the process of labelling all new and future stock accordingly. This regulation does not apply to additives. We do supply some products that contain GMO's. These products have a GMO logo next to them, for your convenience. We will mention on the product listing if the product does contain any GM ingredients.

Website Problems

Please report any technical issues or errors with this site to sweetsensationsonline.co.uk